Walmart and Sam’s Club are integrating generative artificial intelligence (AI) into more store functions to help make employees’ jobs more efficient and better serve customers.
“AI probably infiltrates almost every area across our business from how we do the work we do to how we support the customers and members we have to the actual member experience itself,” Cheryl Ainoa, executive vice president and chief technology officer for Sam’s Club, told FOX Business at CES 2024.
For example, Ainoa pointed to an automated floor scrubber that uses computer vision to guide it around the stores that the company began to use for mapping the layout of stores to help with planning.
“Since we had the cameras and the information, we started using it to actually do inventory and be able to track for us – where do we have gaps in our inventory, where do we need to fill items in the store, where is there work that needs to be done,” she explained.
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