Key Points
• Morgan Stanley appoints Mandell L. Crawley as Chief Client Officer and member of the Operating and Management Committees
• Crawley will lead the Integrated Firm Management division, aiming to deliver a consistent client experience globally
• He previously oversaw Human Resources and was responsible for driving talent acquisition, development, and retention strategies
Morgan Stanley Names New Chief Client Officer
Morgan Stanley has announced the appointment of Mandell L. Crawley as its new Chief Client Officer. In this new role, Crawley will become a member of the firm’s Operating and Management Committees and will lead the Integrated Firm Management division. This division is responsible for delivering a consistent and systematic client experience to Morgan Stanley’s global clients across various business lines.
Background
Crawley comes to his new role from his previous position as Chief Human Resources Officer (CHRO) at Morgan Stanley. In this capacity, he oversaw the Human Capital Management & Corporate Services division, which focused on promoting the firm’s strong brand and culture while enhancing the employee and workplace experience. During his tenure as CHRO, Crawley developed and executed strategies to attract, develop, reward, and retain a diverse and global workforce.
Past Experience
Prior to becoming CHRO, Crawley was the head of Morgan Stanley’s Private Wealth Management (PWM) business. In this role, he was responsible for leading the development and implementation of business strategies to drive growth, improve client engagement, and increase profitability.
New Role and Responsibilities
In his new role as Chief Client Officer, Crawley will oversee the Integrated Firm Management division, which includes the Global Client Coverage Group, Firm Strategy and Execution, Firmwide Marketing, and Global Centers. His primary objective will be to ensure that Morgan Stanley delivers a consistent and exceptional client experience across all business lines and geographies.
Crawley’s extensive experience in HR and leadership will undoubtedly be a valuable asset in his new role. His focus on talent development, retention, and engagement will help Morgan Stanley build strong relationships with its clients and maintain a competitive edge in the industry.
Morgan Stanley’s appointment of Crawley to this critical role demonstrates the firm’s commitment to prioritizing its clients and driving business growth. With Crawley at the helm, Morgan Stanley is poised to continue delivering innovative solutions and exceptional service to its clients worldwide.
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