A United Kingdom delivery company’s use of AI backfired after a disgruntled customer was able to make it swear and criticize the company, prompting the company to disable part of its AI-powered chatbot.
According to the BBC, the erratic AI behavior came after delivery firm Dynamic Parcel Distribution (DPD) implemented a system update, prompting the chatbot to go rogue.
“An error occurred after a system update yesterday,” DPD said in a statement to the BBC. “The AI element was immediately disabled and is currently being updated.”
Musician Ashley Beauchamp first exploited the chatbot in a series of viral X-posts on Thursday, Jan. 18.
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“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries,” Beauchamp wrote in the social media post. “And when asked, it happily produced a poem about how terrible they are as a company.”
He added: “It…
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