AT&T said the network disruption that caused tens of thousands of customers to lose cellular service Thursday was not the result of a cyberattack.
After service was fully restored at around 6 p.m. ET, the mobile phone service provider revealed the results of its initial investigation into the outage.
“Based on our initial review, we believe the outage was caused by the application & execution of an incorrect process used as we were expanding our network, not a cyberattack,” AT&T posted on X.
“We are continuing our assessment to ensure we keep delivering the service that our customers deserve,” the company said.
CELLPHONE OUTAGE HITS AT&T CUSTOMERS NATIONWIDE; VERIZON AND T-MOBILE USERS ALSO AFFECTED
AT&T’s service suffered a national outage on Thursday, beginning at about 3:30 a.m. ET, according to Downdetector. Just before 2 p.m. ET, the number of reports had declined drastically to nearly 4,900 after spiking to more than 73,000 just after 9 a.m. ET.
Downdetector, a website that…
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